About Xbox network outages
Xbox network problems affect online multiplayer, Game Pass downloads and signing in.
Tip: Xbox's status page lists problems by service. If it's all green, restart your console and router.
For confirmed outages, also check Xbox network's official status page.
Xbox network is up, but it won't work for me. What now?
- Refresh hard. Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to skip your browser's cache.
- Try another network. Switch your phone from Wi-Fi to mobile data. If it loads, your home network or internet provider is the issue.
- Restart your router. Unplug it for 30 seconds. This clears a lot of connection glitches.
- Turn off VPNs and ad blockers for a moment. Some sites block them.
- Update or reinstall the app if it's only the app that won't work.