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About Zoom outages

Zoom problems include meetings that won't start, frozen video, or audio dropping out.

Tip: If only your audio or video fails, it's usually your connection. Turning your video off can keep you in the call.

For confirmed outages, also check Zoom's official status page.

Zoom is up, but it won't work for me. What now?

  1. Refresh hard. Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to skip your browser's cache.
  2. Try another network. Switch your phone from Wi-Fi to mobile data. If it loads, your home network or internet provider is the issue.
  3. Restart your router. Unplug it for 30 seconds. This clears a lot of connection glitches.
  4. Turn off VPNs and ad blockers for a moment. Some sites block them.
  5. Update or reinstall the app if it's only the app that won't work.

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